Our approach: personalizing home healthcare services
As a major player in home healthcare, Air Liquide Healthcare wants to work together with public decision-makers to solve the dual challenge of the increasing number of people living with chronic diseases and the economic sustainability of healthcare systems. We want to be a partner in the healthcare transformation and we are committed to bringing more value.
We are convinced that Value-based Healthcare is the best way forward. In that perspective, personalization of care is key to improve the quality of live of chronic patients at the best cost for the society.
Value in healthcare means a paradigm shift, with the choice of the most appropriate resources to meet the specific needs of each patient and thus deliver better health outcomes and quality of life for each person cared for, at a lower cost to the community.
Although home healthcare plays an essential role in the care pathway for people living with a chronic disease, its model is under threat:
- from the continuing erosion of reimbursement rates,
- the costs associated with a regulatory model that is not adapted to patients' individual needs,
- the adoption of new technologies.
What value-based approach to home healthcare?
Air Liquide Healthcare aims to improve health outcomes for patients at the lowest cost to society. To achieve this, changes in the healthcare system are needed, such as personalized care at home, targeted allocation of care rather than quantity of care, the need to adopt a partnership approach focused on patients’ needs, and remuneration based on health outcomes (fee-for value) rather than on the act of care.
- We see patients as people who should be at the heart of everything caregivers do. Putting the patient at the centre will allow us to focus on value and what really matters to them.
- Even when patients are suffering from chronic conditions, they still want to get on with their lives as normally as possible. After all, patients are people with specific expectations.
Patients are more than their illness
The Value-based Healthcare approach implies moving away from a system based on the provision of standardized care to a model centered on the person and organized around his specific needs. At a societal level, this approach enables healthcare systems to achieve better results for patients at a contained cost by introducing performance-based payment models.
“It makes a huge difference to me to know that the people delivering my follow-up understand my situation.
”
Margaret Watty,
living with a chronic obstructive pulmonary disease
Value approach (VBHC) in action around the world
-
In Korea, VitalAire imagined a model that prioritizes outcomes, long-term adherence, and quality of life. We thought we should focus on patient experience and their data as outcomes. By pioneering VBHC, we aim to inspire a shift from competition on cost to competition on quality of care. We aim at raising the bar for what home healthcare should be in Korea.
-
Our 'raison d'être' is to bring value to patients and the healthcare system. We saw an opportunity to redefine the rules leveraging tenders as enablers for transformation. The key turning point was creating new synergies—where our expert nurses help to complement the work of in-hospital staff. This approach aims to provide people living with diabetes with better, outcome-driven support, within the tender procedure.
-
Through pilot projects, we sought to demonstrate that a patient-centered model based on outcomes collection could foster engagement, offer added-value, and thus transform our way of operating. Today, physicians recognize our commitment to health outcomes. We didn't just push the Value-based Healthcare concept, we have created a movement that is shaping the future of healthcare we want.
-
Value-based Healthcare (VBHC) isn't a buzzword for us—it's our core strategy. We achieve it by listening to those closest to the patient and uniting our team around a single guiding principle: patient-centered care. The ultimate measure of our success is hearing a patient say, 'I've never been supported like this before.' That’s when we know we’re not just doing things differently, but better.
-
With our new offer, we have revolutionized how we deliver care in Australia. We redefined how the organization approached therapy, service and patient-centered relationships. Our business once built on transactions is now built on trust. This reflects a profound shift: ask patients what we can do for them.
-
Our greatest asset isn't just patient data, but the invaluable knowledge of our nurses and their proximity with patients, which allows us to engage them every day. Healthcare is more than logistics: we had to transform the company into a genuine health partner in the Netherlands. We've proven that operational improvement for us and for our hospital partners went hand in hand with clinical outcomes and value-based healthcare. Our goal is to chart a sustainable path for the future of healthcare.
-
Quickly, one key realization emerged: the successful value-based care could not be imposed, it had to be co-created. Our approach was about aligning who we are with what patients need. We proved to ourselves—and to the system—that Colombia was on track and we just needed the right approach and the right people to transform healthcare.
-
We are a leading partner in delivering better care for patients in Portugal, not just a service provider focusing on the medical device. Value-based Healthcare has redefined our role as a patient-centric organization, dedicated to creating value solutions that address patient needs while promoting the health ecosystem sustainability.
